ABOUT THE POSITION
Opportunities exist for motivated and highly skilled Customer Service Agents to join the newly formed Community and Customer Relations Section.
- Directorate: Corporate Services
- Reports To: Customer Relations Team Leader
- Nature of Positions: Permanent Full-time
- Award: Local Government (State) Award 2017
As a Customer Service Agent you will provide professional, efficient, effective and quality customer service (both external and internal) and organisational administrative support.
The position will endeavour to have matters dealt with at the first point of contact and if not achievable, utilise systems, protocols and procedures to ensure an expedient resolution to matters whilst maintaining ownership of the provision of a resolution.
The position is to maintain an awareness of Council and organisational priorities to meet Council’s adopted service levels; and further utilise this awareness to ensure that all Council and organisational deadlines are met, including but not limited to; legislative, compliance and reporting responsibilities.
For further information please refer to the attached position description.
Enquiries regarding this position should be directed to Leah Lash, Customer Relations Team Leader, on phone (02) 6799 6866.
HOW TO APPLY
If you are interested in this position with Narrabri Shire Council, we would love to hear from you! To apply, simply follow the instructions below:
- Complete the information below as requested
- Click ‘APPLY’
- Attach your resume and covering letter
- Click ‘NEXT’ and ‘CONFIRM’
Note: If you have any further queries or notes, please enter these in the 'EXTRA INFORMATION' section at the bottom of the application. Please be aware that to be eligible for this role, you must submit your resume.
CLOSING DATE FOR APPLICATIONS:
This position closes at 5.00pm on Friday, 22 March 2019.