Come join us at Narrabri Shire Council!

About Narrabri Shire

Narrabri Shire is an exciting area of regional NSW with plenty to offer anyone wishing to pursue a vibrant and busy country lifestyle. The expansive blue sky, stunning mountain ranges, scenic water ways and fresh air will encourage you to explore and share your experiences from this diverse area.

Why Work for Council?

Narrabri Shire Council is one of the largest employers in Narrabri Shire, offering an extensive array of employment opportunities in interesting positions. We employ over 200 staff and value their contribution to the shire. To retain our staff, we have some competitive working conditions, which include Financial Benefits, Work / Life Balance, Equal Employment Opportunity (EEO), Training and Career Development, Employee Assistance Program, Workplace Health and Safety Initiatives and more.

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Customer Service Agent

Job No: NSC183
Location: Narrabri


Opportunities exist for motivated and highly skilled Customer Service Agents to join the newly formed Community and Customer Relations Section.


  • Directorate: Corporate Services
  • Reports To: Customer Relations Team Leader
  • Nature of Positions:  Permanent Full-time
  • Award: Local Government (State) Award 2017



As a Customer Service Agent you will provide professional, efficient, effective and quality customer service (both external and internal) and organisational administrative support.

The position will endeavour to have matters dealt with at the first point of contact and if not achievable, utilise systems, protocols and procedures to ensure an expedient resolution to matters whilst maintaining ownership of the provision of a resolution.

The position is to maintain an awareness of Council and organisational priorities to meet Council’s adopted service levels; and further utilise this awareness to ensure that all Council and organisational deadlines are met, including but not limited to; legislative, compliance and reporting responsibilities.

For further information please refer to the attached position description.  


Enquiries regarding this position should be directed to Leah Lash, Customer Relations Team Leader, on phone (02) 6799 6866.



If you are interested in this position with Narrabri Shire Council, we would love to hear from you! To apply, simply follow the instructions below:

  1. Complete the information below as requested
  2. Click ‘APPLY’
  3. Attach your resume and covering letter 
  4. Click ‘NEXT’ and ‘CONFIRM’

Note: If you have any further queries or notes, please enter these in the 'EXTRA INFORMATION' section at the bottom of the application. Please be aware that to be eligible for this role, you must submit your resume.



This position closes at 5.00pm on Friday, 22 March 2019.


Privacy Acknowledgment

By completing the below information, you consent to the collection, use and disclosure of your personal information as summarised below.

  • Collection of your personal information - We collect personal information about you so that we can administer our dealings with you, including for the purposes set out below.
  • Disclosure of your personal information - All information will be used for the purpose of recruitment action.

Please contact Human Resources for further privacy information on 02 6799 6866.

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